Refund & Return Policy

Last updated: 1Aug, 2026

At Hazkart, customer satisfaction is important to us. Please read our Refund & Return Policy carefully, as it explains how returns, refunds, and exchanges are handled.

1. Order Cancellations

Orders can only be cancelled within [6 hours] of being placed. Once an order has entered processing, it cannot be cancelled, as it may have already been dispatched from our warehouse.

To request a cancellation, email us immediately at hazkaart@gmail.com with your order number.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within [7 days] of the delivery date shown in your tracking information, along with:

• Your order number
• Clear photos/video of the item and its packaging
• A description of the issue

Once verified, we will offer you a free replacement or a full refund — whichever you prefer. In most cases, you will not be required to send the item back to us.

3. Change of Mind / Unwanted Items

Due to the nature of our products and international fulfillment process, we do not offer returns for change-of-mind purchases (e.g., wrong size, no longer wanted, ordered by mistake). We encourage customers to review product descriptions, sizing charts, and images carefully before placing an order.

If you still wish to discuss an exception, please contact us at hazkaart@gmail.com and we will review it on a case-by-case basis. Approved returns may be subject to a restocking fee, and the customer is responsible for return shipping costs.

4. Lost or Delayed Packages

Because our products are shipped internationally, delivery times can occasionally take longer than expected due to customs processing or carrier delays.

• If your order has not arrived within [30 days] of the estimated delivery window, please contact us at hazkaart@gmail.com and we will investigate with our shipping partner.
• If the package is confirmed lost in transit, we will send a free replacement or issue a full refund.
• We are unable to process a "lost package" claim before this window has passed, as international shipments frequently show delayed tracking updates.

5. Non-Returnable / Non-Refundable Items

The following are not eligible for return or refund:

• Items marked "Final Sale"
• Items returned without prior authorization from our team
• Items that show signs of use, damage, or alteration after delivery
• Change-of-mind requests made after the order has shipped

6. How to Request a Refund or Replacement

Please email hazkaart@gmail.com with your order number and issue details. Our team typically responds within [24–48 hours]. In some cases, due to our international supply chain, resolution (replacement dispatch or refund approval) may take [3–7 business days] after your issue is verified.

7. Refund Processing Time

Once a refund is approved:

• It will be issued to your original payment method.
• Please allow [7–14 business days] for the refund to reflect in your account, depending on your bank or payment provider.

8. Exchanges

Because of our fulfillment process, we do not offer direct product exchanges. If you received the wrong item or size due to our error, we will send the correct item at no extra cost instead of processing an exchange.

9. Contact Us

For any questions about this policy, please contact us:

Email: hazkaart@gmail.com Website: www.hazkart.com